Terms of Service

Last Updated: [July 25, 2025]

Welcome to the Waikiki Resort Spa. These Terms of Service ("Terms") govern your access to and use of our website located at https://www.waikikiresorthotelspa.com/ (the "Website"), as well as any services, bookings, or interactions provided through the Website or at our physical locations (collectively, the "Services"). By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Website or Services.

These Terms form a legally binding agreement between you and [Spa Name], a [legal entity type, e.g., limited liability company] organized under the laws of [jurisdiction, e.g., the State of California]. We reserve the right to modify these Terms at any time, and such modifications will be effective upon posting on the Website. Your continued use of the Website or Services after any changes constitutes your acceptance of the updated Terms.

1. Eligibility

You must be at least 18 years of age or the age of majority in your jurisdiction to use the Website or Services. By using the Website or Services, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into these Terms.

2. Services Description

Waikiki Resort Spa offers a variety of massage and spa services, including but not limited to therapeutic massages, facials, body treatments, and wellness consultations. All Services are provided by licensed and trained professionals. Descriptions of Services on the Website are for informational purposes only and may be subject to change without notice. We do not provide medical advice, diagnosis, or treatment. Our Services are intended for relaxation and general wellness purposes only. If you have any health concerns, consult a qualified healthcare professional before booking or receiving Services.

3. Appointments and Bookings

Booking Process: Appointments can be booked through the Website, by phone, or in person. All bookings are subject to availability and confirmation by us.
Cancellations and No-Shows: Cancellations must be made at least [e.g., 24 hours] in advance of your scheduled appointment to avoid a cancellation fee of [e.g., 50% of the service cost]. No-shows or late cancellations may result in full charge for the booked Service.
Modifications: We reserve the right to modify or cancel appointments due to unforeseen circumstances, such as therapist availability or emergencies. In such cases, we will notify you as soon as possible and offer alternatives or refunds where applicable.
Arrival Time: Please arrive [e.g., 15 minutes] early for your appointment to complete any necessary paperwork and prepare for your Service.

4. Payment and Refunds

Pricing: All prices for Services are listed on the Website and are subject to change without notice. Prices do not include applicable taxes unless otherwise stated. (Tip is not included on the pricing)
Payment Methods: We accept [major credit cards, debit cards, and gift certificates]. Payment is due at the time of booking or upon completion of the Service, as applicable.
Refunds: Refunds are issued at our discretion. Generally, no refunds are provided for completed Services. For cancellations in accordance with our policy, refunds will be processed within [e.g., 7-10 business days] to the original payment method.
Gift Certificates: Gift certificates are non-refundable and may expire after [e.g., 12 months] from the date of purchase.

5. User Accounts and Conduct

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.

You agree not to:

Use the Website or Services for any unlawful purpose or in violation of any applicable law.
Transmit any harmful code, viruses, or malware.
Harass, threaten, or impersonate others.
Infringe on the intellectual property rights of others.
Post false, misleading, or defamatory content.

We reserve the right to terminate your access to the Website or Services for any violation of these Terms.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy [link to Privacy Policy], which explains how we collect, use, and protect your personal information. By using the Website or Services, you consent to our privacy practices.

7. Intellectual Property

All content on the Website, including text, images, logos, and graphics, is owned by or licensed to [Spa Name] and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written consent.

8. Disclaimers and Limitations of Liability

Disclaimers: The Website and Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be error-free or uninterrupted.
Health and Safety: While we strive to provide safe and professional Services, you acknowledge that massage and spa treatments involve inherent risks. You agree to disclose any medical conditions, allergies, or concerns prior to receiving Services. We are not liable for any injuries or adverse reactions resulting from undisclosed information.
Limitations of Liability: To the fullest extent permitted by law, [Spa Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or Services, even if advised of the possibility of such damages. Our total liability shall not exceed the amount paid by you for the specific Service giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless [Spa Name], its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Website or Services, your violation of these Terms, or your infringement of any third-party rights.

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of [jurisdiction, e.g., the State of California], without regard to its conflict of laws principles. Any disputes arising from these Terms shall be resolved exclusively in the courts located in Honolulu, Hawaii.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Website and updating the "Last Updated" date. Your continued use constitutes acceptance of the changes.